Customers are at the heart of what we do. This provides customers with the assurance that the agency is delivering to industry best practice and provides the agency with expert advice from MRS. The agency is also likely to have an important role in helping implement new systems and processes that will need to be in place. Equitable Life Inquiry Closed organisation: Gloucester Education Action Zone Closed organisation: Our registers provide crucial service to a wide range of customers, in both the public and private sectors. Academy for Social Justice Commissioning Closed organisation:

We will roll out our web chat to more services and use speech analytics technology to increase quality of service and identify improvements to the services we offer. We will ensure that managers are fully equipped to deal with all attendance management issues and return to work adjustments for staff when required. Bolton Education Action Zone Closed organisation: The Committee provides advice and support to the Chief Executive in delivering his Accounting Officer role for the agency. Sunderland Education Action Zone Closed organisation: The pilots will run for up to 6 months, during which time we will evaluate measures of success.

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The 5 key principles to delivering our strategy are:. Environment and Heritage Service Closed organisation: This strategy sets out our ambitions for continuously developing our IT, processes and people and enhancing our in-house capability to remain best-in-class at delivering modern government digital services.


Hmfts Communication Services Agency Closed organisation: Pesticides Safety Directorate Closed organisation: Health Protection Agency Closed organisation: The Committee provides advice and support to the Chief Executive in delivering his Accounting Officer role for the agency.

Forensic Science Northern Ireland Closed organisation: Police Information Technology Organisation Closed organisation: Housing Corporation Closed organisation: The reform will also ensure that those who can afford a premium vehicle pay more. Department for Plqn and Skills Closed organisation: Skip to main content.

DVLA aims to provide excellent services in a way that represents value for money to our customers. Enterprise Ulster Closed organisation: Mind provide advice and support to empower anyone experiencing a mental health problem.

hmcts business plan 2016

Sentence Review Commissioners Closed organisation: Inthe agency launched a new online service for customers who hold a car or motorcycle driving licence to tell DVLA that they have a certain medical conditions.

Our aim is to provide the very best services to our customers and stakeholders, delivering effective and fair enforcement as well as value for money for the taxpayer. We are proud to support Mind as our charity of choice this year. We will develop a private beta service by September Sutherland Inquiry Closed organisation: Food from Britain Closed organisation: Redfern Inquiry Closed organisation: Mental Health Act Commission Closed organisation: Our multi-channelled contact centre telephone, email, web chat and social media will be fully integrated improving first contact resolution to the customer.


Criminal Records Bureau Closed organisation: Planning Service Closed organisation: DVLA is committed to digital transformation, removing reliance on large-scale, single IT contracts and developing its in-house capability.

hmcts business plan 2016

English Nature Closed organisation: Board of Inland Revenue Closed organisation: Northern Ireland Prison Service Closed busoness Ashington Education Action Zone Closed organisation: We will continue to strengthen our relationships in so that our customers can be part of our journey to deliver our strategic plan. Eliasch Review Closed organisation:

hmcts business plan 2016

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